Frequently Asked Questions
Answers to Your Questions.
Find answers about our healthcare staffing and in-home nursing care services.
For Healthcare Organizations
Healthcare Staffing FAQs
Information for hospitals, long-term care homes, and other healthcare facilities.
Why choose Multilevel Nursing Care for staffing?
We provide qualified, screened healthcare professionals, flexible scheduling, and responsive staffing support. Our reported shift coverage rate is 99%.
What healthcare professionals do you provide?
We provide Health Care Aides (HCAs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs), subject to location and availability.
Can you provide last-minute or overnight staffing?
Yes. We offer 24/7 staffing assistance for urgent, overnight, weekend, temporary, and ongoing placements, subject to available personnel.
How are your healthcare professionals screened?
Our screening process includes:
- Criminal record and applicable vulnerable sector checks
- Professional credential and licence verification
- Employment and reference checks
- Relevant CPR, first-aid, and health requirements
What are your healthcare staffing rates?
Our published indicative hourly facility rates are: HCA $27–$30, LPN $45–$50, and RN $55–$60 CAD.
Final pricing depends on the location, assignment, and staffing requirements.
How do we request staffing support?
Contact our team with your facility location, required professional designation, shift dates, and staffing needs.
For Individuals & Families
In-Home Care FAQs
Information about arranging care for yourself or someone you love.
What in-home care services do you offer?
Services may include personal care, nursing support, companionship, respite care, daily living assistance, and post-hospital support. Availability varies by location.
Can you help someone returning home from hospital?
Yes. We can discuss post-hospital support, including personal assistance, daily activities, rehabilitation-related support, and appointment escorts, depending on individual needs and availability.
How do I know whether I need an HCA, LPN, or RN?
We discuss your care requirements to help identify a suitable level of support. HCAs assist with personal care and daily living, while LPNs and RNs provide nursing services within their respective professional scopes of practice.
Is there a minimum number of care hours?
Yes. Our minimum private home care shift is four hours.
Is in-home care available overnight or on weekends?
Yes. We offer 24/7 availability, including daytime, overnight, weekend, and live-in care arrangements, subject to staffing availability.
What are your home care rates?
Our published indicative Alberta hourly rates are HCA $19–$23, LPN $25–$28, and RN $40–$44 CAD.
Rates may vary by location and care needs. Contact us for a personalized quote.
Can I use private insurance to pay for care?
Coverage depends on your insurance policy. Please confirm eligible services and reimbursement requirements with your insurer. Contact us to discuss payment arrangements.
Is government-funded home care available?
Eligible Albertans may qualify through the Client-Directed Home Care Invoicing (CDHCI) program. Ontario also has a Family-Managed Home Care program for eligible individuals.
Eligibility and approved services are determined by the relevant provincial healthcare authority.
What languages do your caregivers speak?
Our team can support clients in English, Hindi, Punjabi, Urdu, Spanish, Arabic, French, Chinese, and Vietnamese, depending on staff availability.
How do I arrange in-home care?
Contact us with your location, care requirements, and preferred schedule. We'll discuss suitable options and next steps.
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Still Have Questions?
Whether you need healthcare staffing or in-home care, our team can help you explore your options.
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